Complaints

STELFORT LTD CUSTOMER COMPLAINTS HANDLING PROCEDURE

We are committed to providing a professional service to all our clients and customers but sometimes things may go wrong. If you believe you have a grievance, please speak to us first. If this is not solved please write to us to Stelfort Team at info@stelfort.co.uk or Stelfort Team to 117 Junction Road, London N19 5PX

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 15 working days. If we require longer than this timescale we will inform you in writing and confirm our revised response date.

If you remain dissatisfied with the result of the internal investigation, you can ask the office to review the complaint again. Following the conclusion of our in-house review we will write to you with a final written statement within 15 working days. If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury Wiltshire SP1 2BP www.tpos.co.uk within 12 months of our final view.